RESCHEDULING AN APPOINTMENT

If you need to reschedule or cancel your appointment, you can contact us via the phone number of the corresponding Unit or Service. You will find the contact numbers in the following link.

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Contact us

Through this assisted form you can contact us. It is important that you indicate your profile so that we can offer you the options most suited to you.

If you prefer, you can contact us by phone on 934 893 000.

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To provide you with the most accurate service, it is important that you indicate which user profile best describes you.

Select the reason for your enquiry

Choose the type of procedure

To consult your medical results you can do so from your private area El Meu Vall d'Hebron, via the web browser or from the app.

You can also consult your medical results through La Meva Salut.

If you experience an incident you can contact us and report your problem or issue.

Choose the type of user

Please specify the change you want regarding rescheduling or cancellation of the appointment.

Scheduling / Rescheduling appointment for minor patient

Please specify the change you want regarding rescheduling or cancellation of the appointment.

Download the “Third-party authorisation form for representation in administrative procedures” and attach it below.

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Write your message as clearly and concisely as possible.

To request a second medical opinion, this must be done in person. You can find more information about the procedure from the Department of Health here:

You can submit the documentation at the Citizens Advice Unit.

Enter the necessary information to issue the duplicate/copy of the required report.

Vall d’Hebron University Hospital does not manage appointments or interventions for patients insured by a specific mutual insurance company. We are a public hospital that serves the citizens of the Barcelona health region (Metropolitan North Area).

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Visiting policy information

Check the extended visiting policy at the Hospital for patient companions in accordance with current regulations. 

The Vall d’Hebron Campus has the Hospimòbil service, an internal transport system to help you move around the site.

You can check all the information and schedules here.

The Vall d’Hebron University Hospital has the patient portal My Vall d’Hebron.

It can be accessed both via the website and the mobile app.

If you experience an incident with My Vall d’Hebron, you can contact us and report your problem or issue.

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Enter a landline or mobile phone number
Enter the CIP of the person concerned (acknowledgements, suggestions or complaints) and not of the person completing the procedure.
Write any comments you consider
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Card queixa

If you wish to file a complaint, you can do so:

  • In person: at the Citizens Advice Units of the Hospital, located on the ground floor of the General Hospital, Children’s and Women’s Hospital, and the Traumatology, Rehabilitation and Burns Hospital, from 8 am to 3 pm.
  • Online: through the contact mailbox of the Virtual Procedures Office.

 

Please provide us with your postal address.

Are you filing the claim on behalf of another person?

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2 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, jpg, jpeg, png.

Contact an institution on Campus

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To volunteer at the Vall d’Hebron University Hospital, you must do so through one of the associations that already collaborate with us. You can check the list here. You can also send an email to voluntariat@vallhebron.cat.

To request or change an appointment date and time, you can manage everything from the website: https://vacunacovid.catsalut.gencat.cat/

Choose the type of donation

Do you represent a company?

You can consult all necessary information on the Department of Health website.

To contact your institution, you must do so through the intranet of your own centre:

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Vall d’Hebron is a national and international reference hospital where you can complete your residency. Discover all the information here.

If you are a journalist, you can contact the Vall d’Hebron Communication team through the specific form in News.

Choose the contact option for companies

If you represent a company, you can contact the Vall d’Hebron sponsorship team through this section of the website.

 
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The acceptance of these terms implies that you give your consent to the processing of your personal data for the provision of the services you request through this portal and, if applicable, to carry out the necessary procedures with the administrations or public entities involved in the processing. You may exercise the mentioned rights by writing to web@vallhebron.cat, clearly indicating in the subject line “Exercise of LOPD rights”.
Responsible entity: Vall d’Hebron University Hospital (Catalan Institute of Health).
Purpose: Subscription to the Vall d’Hebron Barcelona Hospital Campus newsletter, where you will receive news, activities, and relevant information.
Legal basis: Consent of the data subject.
Data sharing: If applicable, with VHIR. No other data transfers are foreseen. No international transfer of personal data is foreseen.
Rights: Access, rectification, deletion, and data portability, as well as restriction and objection to its processing. The user may revoke their consent at any time.
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Additional information: Additional information can be found at https://hospital.vallhebron.com/es/politica-de-proteccion-de-datos.